Table 1 Modified themes of patients’ perceptions with musculoskeletal disorders regarding their experience with healthcare providers and health services
Relational aspects | Functional aspects |
|---|---|
(1) Psychological and emotional support from healthcare providers with empathy, compassion, respect, and kindness | (1) Effective, timely and individualized treatment |
(2) Healthcare providers understanding of patient expectations, values, beliefs, preferences, and concerns regarding their condition and treatment | (2) Patients’ perceptions of healthcare providers’ expertise, professional competence, and clinical skills |
(3) Patients information needs of their conditions, treatment options, benefits, and harms | (3) Physical support and environmental needs (e.g., clean, safe, comfortable facilities) |
(4) Involvement and engagement of patients and their family during decision-making process | (4) Continuity and coordination between transitions of care |
(5) Transparent and clear communication between patients and healthcare providers focused on tone and honesty | (5) Privacy when seeking health services |