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Table 1 Modified themes of patients’ perceptions with musculoskeletal disorders regarding their experience with healthcare providers and health services

From: Patients’ perceptions with musculoskeletal disorders regarding their experience with healthcare providers and health services: an overview of reviews

Relational aspects Functional aspects
(1) Psychological and emotional support from healthcare providers with empathy, compassion, respect, and kindness (1) Effective, timely and individualized treatment
(2) Healthcare providers understanding of patient expectations, values, beliefs, preferences, and concerns regarding their condition and treatment (2) Patients’ perceptions of healthcare providers’ expertise, professional competence, and clinical skills
(3) Patients information needs of their conditions, treatment options, benefits, and harms (3) Physical support and environmental needs (e.g., clean, safe, comfortable facilities)
(4) Involvement and engagement of patients and their family during decision-making process (4) Continuity and coordination between transitions of care
(5) Transparent and clear communication between patients and healthcare providers focused on tone and honesty (5) Privacy when seeking health services