Functional | • Waiting times in the sequence of treatment [6] • Patient safety [6] • Physical environment [10] • Medicine availability [10] • Medical information [10] • Staff behavior [10] • Doctor behavior [10] • Hospital infrastructure [11] • Information on tests [12] • Prompt access [12]  • Handling patient feedback [12]  • Quality of care and overall care of health professionals [12] | • Environment and facilities [12] • Information provision [13] • Effective treatment [13] • Timely, tailored, and expert management of physical symptoms [13] • Coordinated care between settings [13] • Clean, safe, comfortable environment [7] • Clinic access [14] • Hospital standards [14] • Continuity and transition [15] • Rehabilitation care and organization [16] • Registration Process [17] |
Relational | • Sensitivity to patients’ changes [6] • Emotional support [6] • Duration of [physical therapist] attendance [6] • Interruptions during delivery of care [6] • Providing information and education [6] • Nurse communication [10] • Doctor communication [10] • Pain management [10] • Medication and symptom communication [10] • Whether the doctors were understandable [12] • Doctors’ professional skills [12] • Nursing care [4] • Whether doctors and nurses were interested in the patient’s problems [12] • Physical and emotional needs [13] • Respect and privacy [13] • Coordination of care [13] | • Care and involvement in decision making [13] • Emotional and psychological support [7] • Involvement of family and caregivers in decisions [7] • Kindness [7] • Dignity [7] • Compassion [7] • Transparency [7] • Honesty [7] • Disclosure [7] • Clear communication [7] • Respect [7] • Relief of fear and anxiety [7] • Pre-visit communication [14] • Social environment [16] • Patient-therapist interaction [17] • Courtesy of receptionist [17] • Personalized Therapy [18] |